Returns & Exchanges
At Pehchan Mall, we strive to ensure your complete satisfaction with every purchase. If you are not entirely happy with your order, you can return or exchange eligible items within 14 days of delivery.
Initiate Request
Log into your Pehchan Mall account and navigate to the 'My Orders' section to select the items you wish to return and submit your request.
Prepare Package
Securely pack the items in their original packaging, ensuring all tags are attached and the original invoice is included inside the box.
Ship Items
Drop off your package at any of our authorized courier partners or schedule a home pickup through our online returns portal.
Quality Check & Refund
Once we receive and inspect your returned items, we will process your refund or exchange within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing